PRIVACY POLICY

AET REMOULD respects your privacy and is committed to protecting your personal information. When you interact with us, whether through the use of our website or communication with us, we may collect the following information from you. This privacy policy statement will inform you how we will handle your personal data properly, and inform you of the privacy rights you enjoy and how the law protects you.

We collect personal data.

Personal data refers to any information that can be used to identify an individual, but does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer various types of personal data that have been categorized and compiled by us, as outlined below:

• Identity data includes names, surnames, identifiers similar to your name, marital status, titles, date of birth, and gender.
• Contact data includes addresses, email addresses, and phone numbers.
• Technical data includes Internet Protocol (IP) addresses, your login data, browser types and versions, time zone settings and location, browser plugin types and versions, operating systems and platforms, and other technical devices you use to connect to this website.
• Usage data includes information about how you use our website.
• Marketing and communication data include your preferences when receiving marketing data from us and third parties, as well as your communication preferences.
• We will not collect or process any data regarding your special categories of personal data (including but not limited to your race or ethnic origin, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership information, and information regarding your health, genetics, and biometric data). We also will not collect any criminal convictions and offenses information.

How do we collect your personal data?

• Direct interactions. You may provide us with your identity, contact, and marketing and communication data directly through filling out forms or through postal mail, telephone, email, or other means of direct interaction.
• Automated technologies or interactions. When you interact with our website, we may automatically collect technical data about your device, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please refer to the cookie policy below for more details.

The purposes for which we use your personal data.

Below, we outline all the ways in which we intend to use your personal data. We also indicate our lawful basis, where applicable.

• Purpose/Activity: Notify you of changes to our privacy statement
• Data Categories: (a) Identity (b) Contact (c) Marketing and communication
• Legal Basis for Data Processing, including Legitimate Interests: (a) Performance of a contract with you (b) Compliance with a legal obligation (c) Our legitimate interests necessary for updating our records
• Retention Period: 12 months
• Purpose/Activity: Manage and safeguard our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data loading)
• Data Categories: (a) Identity (b) Contact (c) Technical
• Legal Basis for Data Processing, including Legitimate Interests: (a) Our legitimate interests necessary for operating our business, providing administrative and data technology services, network security, fraud prevention, and business restructuring or group restructuring activities (b) Compliance with a legal obligation
• Retention Period: 12 months
• Purpose/Activity: Use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
• Data Categories: (a) Technical (b) Usage
• Legal Basis for Data Processing, including Legitimate Interests: Our legitimate interests necessary for categorizing customers who use our products and services, keeping our website updated and timely, developing our business, and informing our marketing strategies
• Retention Period: 25 months
• Purpose/Activity: Provide you with marketing communications and information about the company and products
• Data Categories: (a) Identity (b) Contact (c) Marketing and communication
• Legal Basis for Data Processing, including Legitimate Interests: (a) Our legitimate interests necessary for developing our products/services and expanding our business (b) Consent
• Retention Period: Until receiving notice from the data subject that they no longer wish to receive marketing communications
• Purpose/Activity: Directly respond to you after you contact us
• Data Categories: (a) Identity (b) Contact (c) Contact preferences, marketing, and communication
• Legal Basis for Data Processing, including Legitimate Interests: (a) Our legitimate interests necessary for responding to your inquiries (b) Consent
• Retention Period: 48 months after the last contact

Change of Purpose:

We will only use your personal data for the purposes we collected it for unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to understand how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

Please note that we may process your personal data without your knowledge or consent where required or permitted by law.

Data Retention:

We will retain your personal data only for as long as reasonably necessary to fulfill the purposes for which we collected the information, including to comply with any legal, regulatory, tax, accounting, or reporting requirements. In the event of a complaint or if we have reasonable grounds to believe that there is a possibility of litigation with you, we may retain your personal data for a longer period.

To ascertain the suitable retention period for personal data, we consider factors such as the quantity, type, and sensitivity of the personal data, the potential risk of unauthorized use or disclosure, the purposes for which we process the data, alternative methods to achieve those purposes, and relevant legal, regulatory, tax, accounting, or other obligations.

The table above outlines the retention details of your personal data in various aspects.

Marketing:

You may opt out of receiving any marketing communications from us at any time by following the unsubscribe link included in the marketing messages we send or by contacting us directly.

You have the choice to opt out of receiving these marketing communications, but this will not apply to the personal data provided to us for the activities/purposes 1-4 mentioned above.

Disclosure of Your Personal Data:

With your consent, we may share your personal data with internal and external third parties.

In any case, we require all third parties to ensure the security of your personal data and to process the data in accordance with applicable law. We do not permit our third-party service providers to use your personal data for their own purposes, and we only allow them to process your personal data for specific purposes instructed by us.

Data Security:

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized manner, altered, or disclosed. Additionally, we restrict access to your personal data to only those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected breach of personal data and will notify you and any applicable regulatory authorities of such breaches when legally required to do so.

Cookies and Third-Party Links:

When you visit websites that use cookies, the website server will request permission to pass cookies to your browser. If accepted, it will only occupy a few bytes on your hard drive and can enhance your browsing experience. AET REMOULD uses cookies to track customer visits to the website. Cookies do not analyze your system or collect information from your computer. While you may receive cookies from different websites, each cookie can only be read by the network server that originally issued it. Most web browsers automatically accept cookies, but you can also configure your browser to reject all or certain browser cookies, or to prompt you when cookies are set or accessed on websites. Please note that if you disable or reject the use of cookies, you may not be able to access certain areas of this website, or some areas of this website may not function properly.

This website may contain links to third-party websites, plugins, and applications. Clicking on these links or enabling connections may allow third parties to collect or share data about you. We do not govern these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to carefully read the privacy statements of each visited website.

Your Legal Rights:

Under certain circumstances, according to data protection regulations, you have the following rights regarding personal data:

• Request access to your personal data (commonly referred to as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. However, note that we may not always be able to complywith your request for specific legal reasons, which will be notified to you, if applicable.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate groundsfor processing your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
• If you want us to establish the data's accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of yourpersonal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use, or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain

Under normal circumstances, no fees are charged.

You will not be required to pay any fee to access your personal data (or to exercise any other rights). However, if your request is clearly unfounded, repetitive, or excessive, we may charge a reasonable fee or refuse to comply with your request in such circumstances.

Information We May Request

We may need to request specific information from you to help us verify your identity and ensure that you have the right to access your personal data (or to exercise any other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to request further information in order to expedite our response.

Response Timeframe

We will aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made several requests, it may take us longer than a month to respond. In this case, we will notify you and keep you updated on our progress.

Your Responsibility to Inform Us of Data Changes

It is crucial for us to have accurate and up-to-date personal data for you. If your personal data changes during our relationship, please inform us promptly.

Contact AET REMOULD

If you have any questions regarding this policy, privacy practices, or anything related to AET REMOULD, please contact us in writing:

General Inquiries: [email protected]

Customer Service: [email protected]

This policy was last updated in April 2024.