RETURN & EXCHANGE POLICY

General Principles

Welcome to peruse AET REMOULD's selection of watch products. We are dedicated to delivering products and services of the utmost quality to you. Below, you will find our return and exchange policy, which applies to all watches purchased through our official website.

Return Policy

Return Conditions

Customers may apply for returns within 3 days from the date of receiving the goods.

The watch must be unworn, unused, and in its original packaging, unopened.

All accessories, manuals, and warranties must be unused and in their original packaging.

A valid proof of purchase must be provided.

Non-Refundable Items

Customized or personalized engraved watches.

Return Process

Please submit a return request via our customer service email or hotline.

Once customer service confirms eligibility for return, they will provide return instructions and address.

Customers should follow the provided instructions to return the watch.

Upon receiving the item, we will conduct an inspection and process the refund within 7 working days after confirming that the item meets the return conditions.

Exchange Policy

Exchange Conditions

Acceptable exchange requests include those due to manufacturing defects or damages incurred during the shipping process.

Exchange requests should be made within 3 days of receiving the product.

Exchange Process

Contact customer service and provide the order number, description of the issue, and relevant photos.

Customer service will review and approve the exchange request, then provide exchange details.

Customer returns the original item, and upon receipt and inspection by us, the new item will be dispatched.

Return and Exchange Related Fees

For returns or exchanges due to product quality issues, all associated shipping costs will be covered by us.

In other return situations, the return shipping fees are the responsibility of the customer.

Note

We recommend utilizing a traceable shipping method when returning goods to ensure their safe delivery.

The return and exchange policy does not affect any other rights you may have under the law.

Contact Information

Customer Service Email: [email protected]

Customer Service Phone: +491623899328 (Tel/WhatsApp)

Policy Revision

AET REMOULD reserves the right to modify this return and exchange policy at any time. Any modifications will be posted on our website and will become effective upon publication. We recommend that you regularly visit the website to stay informed about the latest policy information.

January 1, 2024